Records
How the record is made, held and accounted for
A measurement is only as useful as the record of it. This page states who creates the record, who can see it, what is logged, how long it is kept and what we can produce to authenticate it.
Who does what
Who creates the record
The session is conducted by a trained operator
A trained clinical staff member sets up the recording, screens for the conditions that can invalidate a trace, and monitors signal quality during the session. The operator is identified in the record.
The traces are read by a board-certified neurologist
A neurologist reviews the recorded traces and interprets them against the clinical findings and the symptom history. Interpretation is not produced by an automated score, and the interpreting clinician is named and dated on the report.
Support roles do not interpret
Health coaches and scribes support engagement and documentation. They do not interpret findings or alter recorded values; clinical questions escalate to the nurse and the neurologist.
Monitoring data is collected by the patient's own device
Remote therapeutic monitoring streams from the patient's device on their own schedule. It is timestamped as received and is not edited to fit a narrative — gaps appear as gaps.
The report
What a report contains, and what a certified report is
The Care Portal offers a certified report for a completed assessment. In our use the word has a specific and limited meaning, and it is worth stating rather than leaving to inference.
What it means
What it does not mean
Access
Who can see a record
A patient’s record belongs to the patient. Access by anyone else runs through a signed release, scoped to that patient and that purpose.
The patient
Treating clinicians
A law firm, only under a release
Retention
How long records are kept
Clinical records are retained for the period required by the medical-record retention law of the state in which the care was delivered, and for at least six years. Clinical records are not deleted on request — a right to request deletion applies to marketing contact details and to app telemetry that is not part of the medical record, not to the record itself.
Where litigation or an audit is reasonably anticipated, a hold is applied and routine deletion of anything within its scope stops until the hold is lifted. That is deliberate: a record that could be quietly deleted is a record nobody should have to rely on.
Need a copy, a correction, or the documentation behind a report?
Email support and we will tell you exactly what we hold and how to get it.