Privacy

Your health data security is our priority

How we collect, use and protect your information while you use our diagnostic and therapeutic monitoring platform.

Collection

What data we collect

Anonymous data

Biometric signals (heart rate, oxygen levels)
Stress measurements derived from physiological signals
Device metadata (OS, app version)
Interaction metadata (taps, swipes)
Crash reports and performance data
Geolocation — only with your permission

Personal data

Name, email address, age, gender
Login credentials
Communications with our team
Device and browser IP address
Account activity patterns
Google profile, if you register via Google

Use

How we use your data

Anonymous data

Product research and development
Application performance improvement
Clinical trial research support
Aggregate statistics

Personal data

Operating and personalising your experience
Communicating important information
Complying with healthcare regulations
Facilitating clinical programs, with your consent

Protection

Security and data protection

Encryption

All data is encrypted in transit and at rest.

Compliance

Personal and biometric data is stored according to ISO 27001 standards and HIPAA best practices.

Infrastructure

Servers are hosted on Amazon Web Services using secure cloud infrastructure with multiple layers of protection.

Retention

Data is retained for up to six years, aligning with healthcare regulatory requirements. You can request deletion at any time.

Your rights

You own your data

You have complete control over your personal information. You can access, correct or delete your data; object to or restrict its processing; withdraw consent at any time; opt out of marketing or data sharing; and request that your data not be subject to automated decision-making.

To exercise any of these rights, email support@neuroglympse.com or use the in-app contact form.

Transfers & incidents

Breach and transfer policies

International compliance

Your data may be processed in your country or region. We comply with relevant local and international data protection laws, including HIPAA and GDPR.

Breach notification

In the event of a data breach we will notify all affected users and regulatory bodies within 72 hours of discovery.

Business transfers

If NeuroGlympse undergoes a corporate transaction such as a merger, acquisition or bankruptcy, your data may transfer as part of our business assets, subject to this policy.

Special considerations

Additional terms

Children’s privacy

NeuroGlympse does not knowingly collect data from children under 13 without verified parental or legal guardian consent. If you believe we have inadvertently collected information from a child under 13, contact us immediately.

Cookies and website analytics

We use cookies to improve website performance and user experience. Our site uses Google Analytics, which anonymizes user data. You can disable cookies in your browser settings, or opt out by emailing support@neuroglympse.com.

Clinical program participation

If you enroll in a clinical program you must authorize data sharing with that program’s governing entity under a separate consent agreement, which sets out how your data will be used for research.

Policy updates

We may periodically update this policy. Material updates require review and re-acceptance before continued use.

Contact

Questions about your data

Our support team can help with any question or concern about your data. Email support@neuroglympse.com, or call (504) 370-3910.