Legal
What we collect, how we use it, and what we never send
Covers both the diagnostic platform and the monitoring app, including the biometric data the app reads from your phone and the data it deliberately leaves there.
Collection
What data we collect
Health and identifying data
- Name, email address, age, gender
- Login credentials
- Biometric signals — heart rate, HRV, oxygen saturation
- Stress and sleep measures derived from those signals
- Assessment results and clinical communications
- Device and browser IP address, account activity
- Geolocation — only with your permission
- Google profile, if you register via Google
Technical data
- Device metadata (OS, app version)
- Interaction metadata (taps, swipes)
- Crash reports and performance data
This is a statement about the monitoring app, not about clinical testing. Ocular motor assessment is performed by video-oculography — a recording device tracks your eye movement, and the recording and the values derived from it become part of your medical record. That data is retained as a clinical record and handled under the terms below. How the record is held.
Use
How we use your data
De-identified and aggregate data
- Product research and development
- Application performance improvement
- Clinical trial research support, under separate authorization
- Aggregate statistics
Health and identifying data
- Operating and personalising your experience
- Communicating important information
- Complying with healthcare regulations
- Facilitating clinical programs, with your consent
Protection
Security and data protection
Encryption
Compliance
Infrastructure
Retention
Your rights
You own your data
You can obtain a copy of your record, request a correction to it, request an accounting of disclosures, withdraw consent for anything consent-based, and opt out of marketing. You can have app telemetry and marketing contact details deleted.
Two limits, stated plainly. Your medical record cannot be deleted on request — retention is required by law, and a record that could be deleted on demand would be worth nothing to anyone who later needs to rely on it. And where litigation or an audit is reasonably anticipated, a hold suspends routine deletion within its scope. See Records & custody.
To exercise any of these rights, email support@neuroglympse.com or use the in-app contact form.
Transfers & incidents
Breach and transfer policies
Where your data is processed
Breach notification
Business transfers
Special considerations
Additional terms
Children’s privacy
NeuroGlympse does not knowingly collect data from children under 13 without verified parental or legal guardian consent. If you believe we have inadvertently collected information from a child under 13, contact us immediately.
Cookies and website analytics
This marketing site runs no analytics or advertising trackers and sets no cookies of its own. Three things reach third parties: the enrollment forms are hosted by Typeform, so what you type into a form goes to Typeform; our web fonts are served by Google Fonts; and our story video is hosted on YouTube, embedded through youtube-nocookie.com so that YouTube sets no tracking cookies unless you press play. The Care Portal and the monitoring app are separate systems with their own notices. If you have a question about tracking, email support@neuroglympse.com.
Clinical program participation
If you enroll in a clinical program you must authorize data sharing with that program’s governing entity under a separate consent agreement, which sets out how your data will be used for research.
Policy updates
We may periodically update this policy. Material updates require review and re-acceptance before continued use.
HIPAA
Your rights under HIPAA, and how to enforce them
Our full Notice of Privacy Practices governs protected health information. The essentials belong here as well as in a PDF.
Reach our Privacy Officer
Request an accounting of disclosures
Complain, without retaliation
Version history
What changed, and when
| Effective | Change |
|---|---|
| 26 August 2026 | Added the YouTube story-video embed to the list of third parties this site reaches. Scoped the imaging statement to the monitoring app, corrected the breach-notification timeline to the HIPAA rule, removed an ISO 27001 claim we do not hold as a certification, reclassified account-linked biometric data as personal rather than anonymous, and separated clinical-record retention from app telemetry. |
Contact
Questions about your data
Our support team can help with any question or concern about your data. Email support@neuroglympse.com, or call (504) 370-3910.